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Return Policy

Please review your order very carefully. Contact rbloom7@msn.com prior to ordering if there are any questions BEFORE you order.

If you receive your order and it isn't correct for whatever reason, you have 14 days to return the item for a full refund. If the return is postmarked 14 to 21 days after purchase, you will receive a store credit. If the purchase is returned after 21 days, it is ineligible for a refund. Special Orders are not eligible for a refund. Sale merchandise or products marked Final Sale are also not eligible for refunds.

 To be eligible for a return, your item must be unused and in the same condition that you received it. If it is damaged in transit, it will not be eligible for a refund so we highly recommend you get insurance from your shipping carrier.  The buyer is responsible for cost of returning the item. Please include a quick note inside the package of the reason for return and, if available, a copy of the receipt. This is optional, because I do have a copy of the original purchase. Returns should be sent to:

Dorothy's Rubies

1760 Buck Mountain Road

Purlear, NC 28665

Please do not send your purchase back to the manufacturer. Once I receive your return, I will email you to notify you that it was received. If your return is approved, I will credit your payment back to the original method of payment. If you do not see your refund within a few days of returning your item, please email me and let me know.  Again my email is rbloom7@msn.com.

Exchanges (if applicable)

If you need to exchange it for the same item, send us an email at rbloom7@msn.com and send your item to: 1760 Buck Mountain Rd Purlear North Carolina US 28665.